Once an error code, such as E4, E5, or E6, appears on the screen of BS03, please follow these troubleshooting steps to resolve the issue:
1. Voltage Check
Unplug the washer and verify that the power supply is 120V. This step is crucial for ensuring the proper operation of the device.
2. Device Testing
Plug the washer into a 120V power socket, then press and hold the power button for 2 seconds. Observe whether the error code disappears.
If the problem persists after attempting these steps, please reach out to our support team. To assist us in providing you with the most effective solution, kindly include the following information when you contact us: support@momcozy.com.
1. A screenshot of the order invoice with the order number.
2. A picture of the error code.
Our customer service team is dedicated to helping you resolve any issues promptly. We're available to ensure you have a seamless experience with our product.
