We’ve carefully analyzed the issue of insufficient cleaning with the Momcozy KleanPal and have outlined potential causes along with solutions for your reference:
1. High Lipid Content in Breast Milk
Cause: Lipids in breast milk (e.g., fatty acids and triglycerides) can solidify at low temperatures, forming a grease film on the bottle's inner walls. Insufficient water temperature or inadequate emulsification by detergent can lead to incomplete cleaning.
Solution: Use the “Normal” mode of the dishwasher, which provides a higher water temperature (60°C or above) and longer cleaning time to effectively emulsify and remove grease.
2. Frozen/Refrigerated Breast Milk and Prolonged Unwashed Bottles
Cause: Freezing/refrigeration may cause structural changes in proteins and lipids, forming stubborn stains. Prolonged unwashed bottles may lead to oxidation and deposits.
Solution: Pre-wash bottles with warm water and a soft brush before using the dishwasher to loosen these stains.
3. Complex Bottle or Pump Design
Cause: Grooves or small gaps in bottles and breast pump components can trap residue, making them difficult to clean.
Solution: Adjust the angle of the bottles or pumps to align with the dishwasher spray jets, and manually clean hard-to-reach areas before machine washing.
4. Egg White Residue Solidification
Cause: Protein residues, such as egg white, may solidify during high-temperature cleaning.
Solution: Rinse items with warm water before placing them in the dishwasher to prevent solidification. Avoid putting utensils with significant egg white residue directly into the machine.
5. Improper Bottle Placement
Cause: Bottles incorrectly positioned, especially if the neck isn’t aligned with the spray jets, can prevent proper water flow into the bottle.
Solution: Place bottles correctly following the user manual, ensuring the neck aligns with the spray jets.
6. Overloading the Machine
Cause: Overloading or placing too many items at the bottom can block the spray arm's water flow.
Solution: Avoid overloading the machine and ensure that the spray arm has sufficient clearance to reach all items.
7. Improper Detergent Usage
Cause: Using excessive detergent or non-specialized detergents may leave residue.
Solution: Use one Momcozy specialized detergent tablet per wash for optimal results and complete dissolution.
8. Hard Water Issues
Cause: High levels of calcium and magnesium in hard water can form spots or scales on bottle surfaces.
Solution: Use distilled or softened water for cleaning. If scales persist, consider using a baby-safe descaler regularly.
If these steps don’t help the situation, please don't hesitate to contact the Momcozy customer service team at support@momcozy.com with the following information. The Momcozy customer service team is always available to assist you.
1. A screenshot of the order information, including the order number.
2. A video shows the cleaning results with the bottles and the placement of the bottles when the issue occurred.
Should the video file be too large, please consider uploading the video to WeTransfer, creating a link, and attaching the link in the email.
The Momcozy Customer Service Team is always available to assist you.
