Here are some tips to help you troubleshoot the issue:
1. Voltage Check
Unplug the machine from the power source and check whether the power supply voltage is compatible.
Using an inappropriate voltage can lead to malfunctions. If your washer is purchased from US stores, the compatible voltage should be 120V.
2. Power-On Test
After confirming the power voltage, firmly plug the charger back into the machine to ensure a secure connection.
Once the charger is properly connected, press and hold the power button for 2 seconds. Observe whether the machine powers on.
3. Power Outlet Exchange
It is advisable to plug the washer into another power outlet to see if there is any difference.
If these steps don’t help the situation, please don't hesitate to contact the Momcozy customer service team at support@momcozy.com with the following information. The Momcozy customer service team is always available to assist you.
a. A screenshot of the order information, including the order number.
b. A video shows the issue with the washer when it is plugged into a functional power outlet.
Should the video file be too large, please consider uploading the video to WeTransfer, creating a link, and attaching the link in the email.