Here are some tips to help you troubleshoot the issue:
1. Voltage Check
Unplug the machine from the power source and check whether the power supply voltage is compatible.
Using an inappropriate voltage can lead to malfunctions. If your washer is purchased from US stores, the compatible voltage should be 120V.
2. Initial Test
Press and hold the power button for 2 seconds to power the washer. After that, test the functionality of the other buttons by pressing them. Using an inappropriate voltage can lead to malfunctions.
3. Further Test
If the issue reoccurs, plug the washer into another power socket with a compatible power voltage to see if the issue will be resolved. You can also try another power charger to see if it works.
If these steps don’t help the situation, please don't hesitate to contact the Momcozy customer service team at support@momcozy.com with the following information. The Momcozy customer service team is always available to assist you. Here‘re some information you may need to provide:
a. A screenshot of the order information, including the order number.
b. A video shows the button issue when the washer is plugged into a functional power socket.
If you want to upload the video file and it's too large, please consider uploading the video to WeTransfer, creating a link, and attaching the link in the email.
