Here are some tips to help you troubleshoot the issue:
1. Detach the Machine Components
Remove the shelves, the spray arms, and the drain tube from the machine.
2. Clean the Machine
Clean the interior bottom of the machine and the drain tube carefully. Ensure that there are no blockages or debris present, as this may significantly affect the performance of the drainage.
3. Verify the Result
Reinstall all the detached accessories back to the machine properly. Then, select a cleaning cycle to run the machine and verify if the issue has been resolved.
To assist you in detaching the installing the accessories, please click here to watch the video.
If these steps don’t help the situation, please don't hesitate to contact the Momcozy customer service team at support@momcozy.com with the following information. The Momcozy customer service team is always available to assist you.
1. A screenshot of the order information, including the order number.
2. A video shows the status of the washer and the water in the chamber when the issue occurred.
Should the video file be too large, please consider uploading the video to WeTransfer, creating a link, and attaching the link in the email.
The Momcozy Customer Service Team is always available to assist you.