Here are some tips to help you troubleshoot the issue:
1. Disconnect the machine from the power source. Then, remove the water tank and refill it with an adequate amount of water.
2. Reinstall the water tank onto the machine, ensuring it is correctly and securely installed. After that, plug the machine back into the power supply.
3. Initiate either the Rapid or Normal cleaning mode and observe whether the water-shortage indicator illuminates again.
If these steps don’t help the situation, please don't hesitate to escalate to the manual support or contact the Momcozy customer service team at support@momcozy.com with the following information. The Momcozy customer service team is always available to assist you.
a. A screenshot of the order information, including the order number.
b. A video shows the following information:
① A side-view shot that shows how the water tank is installed and the current water level inside the tank.
② The water-shortage indicator on the screen when the water tank has sufficient water.
Should the video file be too large, please consider uploading the video to WeTransfer, creating a link, and attaching the link in the email.