It can be greatly frustrating when the BS03 washer and sterilizer leaks. Please follow the following tips to identify the leak points—essential for efficient warranty service, including a replacement:
1. Clean
Clean and dry the water tank and washer. Please make sure that the water tank is installed correctly.
Incorrect installation can lead to a leak.
2. Check the condition
Check the washer and water tank for any cracks resulting from a fall, causing the leakage.
3. Initial Test
Refill the water tank and place it in a dry area. Leave it undisturbed for a few minutes to check whether the issue recurs.
4. Follow-up Test
If the issue does not reappear, turn on the washer and close the top cover. Select the cleaning mode and press the start/pause button to initiate the washing cycle. Subsequently, inspect for any signs of leakage during the operation.
Note: The washer will pause the process when the top cover is removed.
If the tips above help locate the leak points, please don't hesitate to escalate to munual support and contact the Momcozy Customer Service Team at support@momcozy.com with the following information. The Momcozy customer service team is always available to assist you.
1. Order information screenshot with the order number for warranty verification.
2. Attach a video demonstrating the leakage. If possible, demonstrate the leak point in the video. This information is invaluable in helping us enhance our products and deliver an improved user experience for our customers.
Should the video file be too large, please consider uploading the video to WeTransfer and creating a link for us. In this way, we will be able to receive the video file.