It can be greatly frustrating when the BS03 washer and sterilizer doesn't work as expected.
Please follow the tips below to troubleshoot:
1. Unplug the machine and wait for a few minutes.
2. Plug it back into the power outlet with a compatible voltage to check if the error code disappears and the machine resumes normal operation.
Note: The incompatible voltage may lead to the device malfunction.
If the issue persists, please don't hesitate to contact the Momcozy Customer Service Team at support@momcozy.com with the following information.
a. Order information screenshot with the order number for warranty verification.
b. Attach a picture demonstrating the error code.
The Momcozy Customer Service Team is always available to assist you.
