It can be greatly frustrating when the BS03 washer and sterilizer doesn't work as expected.Here are some tips to help you troubleshoot the issue:
1. Voltage Check
Unplug the machine from the power source and check whether the power supply voltage is compatible. Using an inappropriate voltage can lead to malfunctions.
2. Power the machine
Connect the charger to the machine firmly to ensure a secure connection. Next, turn on the machine and refill the water tank.
3. Initial test
Start only the Rapid cleaning process. Then, please check if the machine will automatically dry the items after the cleaning cycle.
4. Follow-up test
If the issue does not occur during the Rapid cleaning process, kindly test other cleaning combinations that incorporate the Steam cycle.
Before starting the combinations, please ensure that the water level in the water tank is above the minimum level marked on the tank.
This is because once the water level falls below this threshold, after the machine initiates the Steam process, the machine might automatically turn off without indicating a water shortage due to insufficient water.
Once the machine finishes the Steam process, please verify if the issue recurs.
If the issue persists, please don't hesitate to contact the Momcozy Customer Service Team at support@momcozy.com with the following information.
1. Order information screenshot with the order number for warranty verification.
2. Please start recording a video one minute before the cleaning cycle ends, which should show the machine's working status and the screen display.
3. A picture showing the drying result.
Should the video file be too large, please consider uploading the video to WeTransfer and creating a link for us. In this way, we will be able to receive the video file.
The Momcozy Customer Service Team is always available to assist you.
