It can be greatly frustrating when the BS01 Momcozy 3 Layers Fast Bottle Sterilizer and Dryer doesn't work as expected.
Please kindly follow the steps below to troubleshoot:
1. Voltage Inspection
Unplug the sterilizer and verify that the power socket provides a 120V voltage supply.
An incompatible power supply may cause the sterilizer to malfunction.
2. Initial Test
Plug in the sterilizer and turn it on. Then, rotate the knob and press the buttons to check if the display function properly.
3. Subsequent Test
If the screen still fails to display normally, connect the sterilizer to a different 120V power socket to determine whether the issue is caused by the original socket.
If the issue persists, please don't hesitate to contact the Momcozy Customer Service Team at support@momcozy.com with the following information.
1. An order information screenshot with the order number for warranty verification.
2. A video of the issue.
