It can be greatly frustrating when the BS01 Momcozy 3 Layers Fast Bottle Sterilizer and Dryer doesn't work as expected.
Please kindly follow the steps below to troubleshoot:
1. Static Verification
Pour distilled water onto the heating plate, ensuring the water level is below the MAX line. Then, place the sterilizer in a dry area and leave it for a while without turning it on. Observe whether the leakage problem recurs during this period.
2. Follow-up Verification
If no leakage is noticed during the static test, turn on the sterilizer and activate its functions. Observe whether leakage occurs while the sterilizer is operating.
If the issue persists, please don't hesitate to contact the Momcozy Customer Service Team at support@momcozy.com with the following information.
1. An order information screenshot with the order number for warranty verification.
2. If the issue recurs during static verification, please share a video showing the location of the leakage point and the issue itself.
If the issue recurs during follow-up verification, kindly provide a video that captures the issue after water is added and the device starts operating. Additionally, please specify which process the issue occurs in.