It can be greatly frustrating when the BS02 8-in-1 Baby Bottle Steam Sterilizer doesn't work as expected.
Please kindly follow the steps below to troubleshoot:
1. Voltage Inspection
Unplug the sterilizer and verify that the power socket provides a matched voltage supply. An incompatible power supply may cause the sterilizer to malfunction.
2. Initial Test
Plug in the sterilizer and press the power button to check if the issue is a temporary situation.
3. Following Test
If the sterilizer doesn't turn on, plug it into another matched power socket to check whether the issue stems from an unmatched power voltage.
If the issue persists, please don't hesitate to contact the Momcozy Customer Service Team at support@momcozy.com with the following information.
1. An order information screenshot with the order number for warranty verification.
2. A video demonstrating the issue.