The odor of the BS02 8-in-1 Baby Bottle Steam Sterilizer is an important consideration, as it allows moms to use the device with complete peace of mind.
Please kindly know that a new sterilizer may emit a smell during its initial use. This is normal and can typically be eliminated by cleaning the unit or using it several times.
However, if you notice a burnt smell coming from the bottom of the sterilizer, for your safety, please stop using the device.
Please don't hesitate to contact the Momcozy Customer Service Team at support@momcozy.com with the following information.
1. An order information screenshot with the order number for warranty verification.
2. If possible, kindly share the position where you notice the strange odor. If there is any burnt mark on the machine, please share a picture of it with the Momcozy Customer Service Team.