It can be greatly frustrating when the BS02 8-in-1 Baby Bottle Steam Sterilizer doesn't work as expected.
Please kindly note that the sterilizer does not have a cleaning function. If items with protein or lipid residues are placed into the sterilization chamber without being pre-cleaned, it may lead to the situation you're experiencing.
Therefore, ensure that all items are completely cleaned prior to the sterilization and drying process. Additionally, it is recommended to use distilled water in the heating plate. This step can enhance the overall performance of the sterilizer.
If the issue persists, please don't hesitate to contact the Momcozy Customer Service Team at support@momcozy.com with the following information.
1. An order information screenshot with the order number for warranty verification.
2. Two photos depicting the condition of the items before and after sterilization.
3. The type of water used.
4. The time when the issue first occurred.
