It can be greatly frustrating when the BS02 8-in-1 Baby Bottle Steam Sterilizer doesn't work as expected.
Here are some tips to help you troubleshoot the issue:
1. Voltage Inspection
Unplug the sterilizer and verify that the power outlet provides a matched voltage supply. An incompatible power supply may cause the sterilizer to malfunction.
2. Initial Test
Connect the sterilizer to the power source, press the power button, and activate a function to see if the issue is a short-lived occurrence.
3. Follow-up Test
Should the issue persist, plug the sterilizer into a different compatible power outlet to ascertain whether the problem is due to the original power outlet.
If the issue persists, please don't hesitate to contact the Momcozy Customer Service Team at support@momcozy.com with the following information.
1. An order information screenshot with the order number for warranty verification.
2. A video clearly depicting the issue, along with the time of its occurrence
