It is completely understandable to feel concerned about the burnt mark on the heating plate of the BS02 8-in-1 Baby Bottle Steam Sterilizer.
Our product engineers have identified a potential cause for this situation. They recommend ensuring that bottles and other items are thoroughly cleaned before undergoing the sterilization and drying process.
Reason: When bottles or items are not fully cleaned prior to being placed in the sterilizer, any residue or powder on them may drop onto the heating plate, resulting in burnt marks.
If it's convenient for you, please clean the existing burnt marks. Then, sterilize and dry the items that have been completely cleaned to verify if the problem persists.
If the issue persists, please don't hesitate to contact the Momcozy Customer Service Team at support@momcozy.com with the following information.
1. An order information screenshot with the order number for warranty verification.
2. A video showing both the burnt marks on the heating plate and the items intended for sterilization and drying.
3. The specific time when the issue first occurred. Did it occur frequently?