It can be greatly frustrating when the BS02 8-in-1 Baby Bottle Steam Sterilizer doesn't work as expected.
Here are some tips to help you troubleshoot the issue:
1. Voltage Inspection
Unplug the sterilizer and verify that the power outlet provides a matched voltage supply. An incompatible power supply may cause the sterilizer to malfunction.
2. Initial Test
Plug in the sterilizer and make sure that the adapter is plugged into the power outlet firmly. Then, turn on the machine and press the buttons to check if the error code disappears.
3. Subsequent Test
If the error code persists, connect the sterilizer to a different power outlet with a matched power voltage to determine whether the issue is caused by the original power outlet.
If the issue persists, please don't hesitate to contact the Momcozy Customer Service Team at support@momcozy.com with the following information.
1. An order information screenshot with the order number for warranty verification.
2. A picture showing the error code on the screen.
3. The specific time when the issue first occurred.
