It can be greatly frustrating when the BS02 8-in-1 Baby Bottle Steam Sterilizer doesn't work as expected.
Here are some tips to help you troubleshoot the issue:
1. Static Verification
Pour distilled water onto the heating plate, ensuring the water level is below the MAX line. Then, place the sterilizer in a dry area and leave it for a while without turning it on. Observe whether the leakage problem recurs during this period.
2. Follow-up Verification
If no leakage is noticed during the static test, turn on the sterilizer and activate its functions. Observe whether leakage occurs while the sterilizer is operating.
If the issue persists, please don't hesitate to contact the Momcozy Customer Service Team at support@momcozy.com with the following information.
1. An order information screenshot with the order number for warranty verification.
2. A video documenting the issue. If possible, please try to showcase the leakage point.
3. Include footage of the screen display when the issue arises. This information will assist us in determining if the problem occurs at a specific stage or time during operation.
