It can be greatly frustrating when the 6-in-1 Fast Baby Bottle Warmer doesn't work as expected.
Here are some tips to help you troubleshoot the issue:
1. Confirm the voltage
Make sure that the bottle warmer is connected to the electric power with a matched power voltage.
2. Initial test
Put the bottle that contains water into the bottle warmer, select the corresponding bottle material, the water temperature before the heating, and the amount of water to be heated.
Next, add 40 ml of water and press the power button once to see if the bottle will be warmed evenly.
3. Further test
Add more water up to the height of the water level in the bottle, and set the heating modes to see if there is any difference.
If the issue persists, please don't hesitate to contact the Momcozy Customer Service Team at support@momcozy.com with the following information.
1. An order information screenshot with the order number for warranty verification.
2. The bottle material.
3. The amount of water/milk you want to warm up.
4. A video showing the setup operations after putting the bottle into the bottle warmer.
Should the video file be too large, please consider uploading the video to WeTransfer and creating a link for us. In this way, we will be able to receive the video file.
https://wetransfer.com/
The Momcozy Customer Service Team is always available to assist you.
