It can be greatly frustrating when the Nutri Smart Analog Baby Bottle Warmer doesn't work as expected.
Here are some tips to help you troubleshoot the issue:
1. Confirm the voltage
Make sure that the bottle warmer is connected to the electric power with a matched power voltage.
2. Initial test
Put the bottle that contains water into the bottle warmer, select the corresponding bottle material, the water temperature before the heating, and the amount of water to be heated by rotating the knob. Next, add 90 ml of water and press the power button once to see if the bottle warmer works normally.
3. Further test
If it is convenient, you may consider plugging the warmer into another power outlet with a matched power voltage to see if there is any difference.
If the issue persists, please don't hesitate to contact the Momcozy Customer Service Team at support@momcozy.com with the following information.
1. An order information screenshot with the order number for warranty verification.
2. A video shows the following information:
①. The setup operation on the warmer.
②. The working status of the warmer.
③. The display on the screen.
Should the video file be too large, please consider uploading the video to WeTransfer and creating a link for us. In this way, we will be able to receive the video file.
The Momcozy Customer Service Team is always available to assist you.