It can be greatly frustrating when the Nutri Smart Analog Baby Bottle Warmer doesn't work as expected.
Here are some tips to help you troubleshoot the issue:
1. Confirm the voltage
Make sure that the bottle warmer is connected to the electric power with a matched power voltage.
2. Check the buttons
Make sure that the buttons are clean. It's recommended to use a clean towel to wipe the buttons.
3. Initial test
Turn on the bottle warmer, press the buttons, and twist the knob to see if they work.
4. Follow-up test
If it is convenient, please try to plug the warmer into another power outlet with a matched power voltage to see if there is any difference.
If the issue persists, please don't hesitate to contact the Momcozy Customer Service Team at support@momcozy.com with the following information.
1. An order information screenshot with the order number for warranty verification.
2. A video shows the issue.
Should the video file be too large, please consider uploading the video to WeTransfer and creating a link for us. In this way, we will be able to receive the video file.
The Momcozy Customer Service Team is always available to assist you.
