It can be greatly frustrating when the Superfast Portable Breast Milk & Water Warmer for Travel doesn't work as expected.
Here are some tips to help you troubleshoot the issue:
1. Thoroughly clean the bottle and ensure it is completely dry.
2. Choose the milk-warming mode specifically designed for this purpose to see if the smell will recur.
Note: When using the warm-water mode to warm milk, there might be sediment in the breast milk or formula milk. This sediment can potentially come into contact with the bottom heating plate, which operates at a high temperature. As a result, a burnt smell may develop inside the bottle warmer.
If you notice a burnt smell coming from the bottom of the bottle warmer, for your safety, please stop using the device, and please don't hesitate to contact the Momcozy Customer Service Team at support@momcozy.com with the following information.
1. An order information screenshot with the order number for warranty verification.
2. Kindly share where the smell is originating from. If there are any visible burnt marks, please share a picture of them.
The Momcozy Customer Service Team is always available to assist you.
