It can be greatly frustrating when the Superfast Portable Breast Milk & Water Warmer for Travel doesn't work as expected.
Here are some tips to help you troubleshoot the issue:
1. Test the provided charger
Please charge the bottle warmer by using the provided fast charger for about 30 minutes to see if the warmer can be charged successfully.
It is advisable to connect the provided power charger to another device to see if this device can be charged.
2. Change the charger
If the provided charger cannot charge the warmer successfully, please use the provided USB-C power cable and another power adapter with a power output of at least 20W to see if the warmer can be charged.
3. Change the power cable
If the issue occurs again, try another USB-C power cable and the exchanged power adapter to see if there is any difference.
If the issue persists, please don't hesitate to contact the Momcozy Customer Service Team at support@momcozy.com with the following information.
1. An order information screenshot with the order number for warranty verification.
2. A video shows the issue.
The Momcozy Customer Service Team is always available to assist you.
