It can be greatly frustrating when the Superfast Portable Breast Milk & Water Warmer for Travel doesn't work as expected.
Here are some tips to help you troubleshoot the issue:
1. We'd greatly appreciate it if you could let us know which warming mode you usually select when warming milk.
It's important to note that when using the warm-water mode to warm milk, there might be sediment in the milk. This sediment can potentially come into contact with the bottom heating plate, which operates at a high temperature. As a result, a black mark may develop inside the bottle warmer.
2. To ensure a safe and healthy feeding for your baby, we recommend the following steps:
①. Please use a milk-washing tablet to clean the bottle warmer, and make sure it is completely dry before the next use.
②. Select the dedicated milk-warming mode. This mode is specifically designed for warming milk. Please observe whether the issue reappears after the warming process.
If the issue persists, please don't hesitate to contact the Momcozy Customer Service Team at support@momcozy.com with the following information.
1. An order information screenshot with the order number for warranty verification.
2. A picture that shows the details of the issue.
3. Kindly share with us the type of liquid you were warming and the warming mode you typically use.
The Momcozy Customer Service Team is always available to assist you.
