It can be greatly frustrating when the Superfast Portable Breast Milk & Water Warmer for Travel doesn't work as expected.
Here are some tips to help you troubleshoot the issue:
1. Could you kindly let us know whether the issue started right after you fully charged the bottle warmer or when the battery was running low?
If the problem arose when the battery power was low, please charge the bottle warmer using the charger provided. After that, observe if there is any difference.
2. If the issue occurred after fully charging the bottle warmer, please charge the warmer using another charger with an output of 20W to see if there is any difference.
If the issue persists, please don't hesitate to contact the Momcozy Customer Service Team at support@momcozy.com with the following information.
1. An order information screenshot with the order number for warranty verification.
2. A video shows the issue.
The Momcozy Customer Service Team is always available to assist you.