It can be greatly frustrating when the Superfast Portable Breast Milk & Water Warmer for Travel doesn't work as expected.
Here are some tips to help you troubleshoot the issue:
1. Inspect the Silicone Seals
Verify that the bottle cover and the water outlet cover are equipped with silicone accessories and that they are in condition. These seals play a crucial role in preventing leaks.
2. Initial Test
If both the bottle cover and the water outlet cover have intact silicone seals and are in good condition, please refill the bottle warmer with some water and close the bottle warmer securely.
Then, let the bottle warmer sit undisturbed for a period of time to observe whether the leakage issue reappears.
3. Follow-up Test
Please shake or invert the bottle warmer to see if there is any leakage.
4. Heating Test
Proceed to warm the water to see if there is any difference.
If the issue persists, please don't hesitate to contact the Momcozy Customer Service Team at support@momcozy.com with the following information.
1. An order information screenshot with the order number for warranty verification.
2. A video shows the leakage issue and tries to indicate the location of the leak.
The Momcozy Customer Service Team is always available to assist you.