It can be greatly frustrating when the Superfast Portable Breast Milk & Water Warmer for Travel doesn't work as expected.
Here are some tips to help you troubleshoot the issue:
1. Confirm the battery power
Fully charge the bottle warmer by using the functional power cable and the adapter with a power output of at least 20W.
2. Heating Test
Refill the bottle warmer with some water.
Then, set the desired target temperature prior to initiating the heating process.
Subsequently, press the power button once to check whether the bottle warmer operates as expected.
If the issue persists, please don't hesitate to contact the Momcozy Customer Service Team at support@momcozy.com with the following information.
1. An order information screenshot with the order number for warranty verification.
2. A video shows the following information:
①. The working condition of the bottle warmer and the information displayed on its screen.
②. It would be highly beneficial if you could share two pictures, one showing the temperature measurement before heating and the other after heating.
The Momcozy Customer Service Team is always available to assist you.
