It can be greatly frustrating when the monitor doesn't work as expected.
Here are some tips to help you troubleshoot the issue:
1. Power charging
Make sure that the monitor is fully charged by using the provided adapter and power cable.
2. Power Button Press
Sometimes, the power button may not respond immediately. Try pressing and holding the power button for 3 seconds. This should help in turning the display on or off if the button is functional.
3. Screen Responsiveness
If the screen seems unresponsive, it might still be worth trying the same step—press and hold the power button for 8 seconds. This can sometimes reset the display and restore functionality.
4. Change the power accessories
If the issue occurs again, please plug in the monitor for charging by using another 5V 2A adapter and power cable. Next, press and hold the power button for 8 seconds to verify the result.
If the issue persists, please don't hesitate to contact the Momcozy Customer Service Team at support@momcozy.com with the following information.
1. An order information screenshot with the order number for warranty verification.
2. A video shows the issue.
The Momcozy Customer Service Team is always available to assist you.
