It can be greatly frustrating when the monitor doesn't work as expected.
Here are some tips to help you troubleshoot the issue:
1. Charging Port & Power Cord Check
Ensure the charging port and power cord are secure and undamaged. Replug the provided 5V/2A power adapter and power cable into the charging port, ensuring a tight connection.
Then, check the indicator on the camera, press and hold the power button for 3 seconds to see if the camera can be powered on successfully.
2. Power Accessories Replacement
If the camera does not power on, please try a different 5V/2A adapter, power cable, and power outlet one by one to see if the issue is caused by one of them.
If the issue persists, please don't hesitate to contact the Momcozy Customer Service Team at support@momcozy.com with the following information.
a. An order information screenshot with the order number for warranty verification.
b. A video shows the issue.
The Momcozy Customer Service Team is always available to assist you.