It can be greatly frustrating when the monitor doesn't work as expected.
Here are some tips to help you troubleshoot the issue:
1. Power Charging
Ensure the monitor is fully charged using the provided adapter and power cable.
2. Button Function Test
Press each button to check for proper functionality after turning on the monitor.
3. Reset and reconnect
Press and hold the power button for 8 seconds to perform a reset. Then connect the monitor to the camera and test the button's responsiveness.
4. Power Accessories Replacement
If the issue recurs, use a different 5V/2A adapter and power cable to charge the monitor. Next, press the buttons again to verify the outcome.
If the issue persists, please don't hesitate to contact the Momcozy Customer Service Team at support@momcozy.com with the following information.
1. An order information screenshot with the order number for warranty verification.
2. A video shows the issue.
The Momcozy Customer Service Team is always available to assist you.
