It can be greatly frustrating when the monitor doesn't work as expected.
Here are some tips to help you troubleshoot the issue:
1. Charging Port & Power Cord Check
Ensure the charging port and power cord are secure and undamaged. Replug the provided 5V/2A power adapter and power cable into the charging port, ensuring a tight connection. Verify if the monitor charges successfully.
2. Power Accessories Replacement
If charging fails, please try another 5V/2A adapter, power cable, and power outlet to isolate the issue.
3. Power Accessories Test
Connect the provided adapter and power cable of the monitor to another device to see if it can be charged properly.
If the issue persists, please don't hesitate to contact the Momcozy Customer Service Team at support@momcozy.com with the following information.
1. An order information screenshot with the order number for warranty verification.
2. A video shows the monitor’s status when it is plugged in, and after it has been charged for 2 hours and then unplugged
The Momcozy Customer Service Team is always available to assist you.
