It can be greatly frustrating when the monitor doesn't work as expected.
Here are some tips to help you troubleshoot the issue:
1. Check the condition
Make sure that the monitor is fully charged, and there is no high-magnetic item around the camera and monitor.
2. Check the microphone on the camera
Turn to the VOX detection settings to enable the VOX detection and select the "High" sensitivity.
Next, make some sounds around the camera to see if the microphone on the camera can detect the sound and wake up the monitor.
3. Check the volume buttons
Play some music around the camera and press the volume buttons to see if the monitor can play the received sound louder or softer after pressing the buttons.
In addition, please check if there is an adjustment display on the screen.
4. Further test
Turn to the volume settings to adjust the volume of the speaker of monitor, and then check if the volume of the speaker is louder or softer.
If the issue persists, please don't hesitate to contact the Momcozy Customer Service Team at support@momcozy.com with the following information.
1. An order information screenshot with the order number for warranty verification.
2. A video shows the following information:
① The changes in the speaker volume after the monitor’s volume adjustment, and the on-screen display when pressing the physical volume buttons.
② Changes in speaker volume after modifying settings via the menu.
③ If it is convenient for you, please let us know if the monitor is awake after adjusting the detection sensitivity.
The Momcozy Customer Service Team is always available to assist you.
