It can be greatly frustrating when the monitor doesn't work as expected.
Here are some tips to help you troubleshoot the issue:
1. Power Supply Check & Reset
Ensure the power adapter and cable are functioning correctly, and verify the camera is powered on properly and the monitor is fully charged.
Press and hold the power button for 8 seconds to reset the camera, then reconnect it to the monitor.
2. Position Optimization
Ensure no large objects or high-magnetic-field devices are placed between the camera and monitor, like walls or audio equipment, as these may interfere with audio transmission.
3. Camera Speaker Test
Play lullabies on the monitor and increase the volume to check if the camera speaker works properly.
4. Two-Way Talking Check
Press and hold the microphone button on the monitor, and speak through the monitor to check if the camera speaker works properly.
5. Power Source Replacement
Test the camera with a different 5V 2A power adapter, cable, and outlet to see if the issue is related to the power.
If the issue persists, please don't hesitate to contact the Momcozy Customer Service Team at support@momcozy.com with the following information.
1. An order information screenshot with the order number for warranty verification.
2. Video Recording
Footage of the camera’s response when playing lullabies and adjusting the monitor volume.
3. Position Details
If it is convenient, please kindly let us know the camera's placement, the distance to the monitor, and any obstructions (e.g., walls, furniture) between them.
4. Functionality Video
Record the monitor's indicator status and the camera speaker's reaction after speaking through the monitor.
The Momcozy Customer Service Team is always available to assist you.
