It can be greatly frustrating when the monitor doesn't work as expected.
Here are some tips to help you troubleshoot the issue:
1. Position Optimization
Position the camera in a dark area, away from high-magnetic-field or high-voltage devices.
Power the camera on with a 5V/2A power adapter and power cable.
Ensure no ambient light around the camera.
2. Night Vision Test
Set the night vision feature to Night Vision mode and check for a black-and-white display on the monitor at night.
If the black-and-white display appears, switch to Auto mode to see if the display stays solid.
If the screen remains completely dark or switches from black-and-white display back to completely black display, please check whether there is a clicking sound from the camera.
3. Factory Reset
If the screen remains black-and-white, perform a factory reset:
Press and hold the power button for 8 seconds, or reset via Settings on the monitor.
After resetting, set Night Vision to Auto and verify the display.
4. Power Supply Check
Test with a different 5V/2A adapter, cable, and power outlet to rule out power-related issues.
If the issue persists, please don't hesitate to contact the Momcozy Customer Service Team at support@momcozy.com with the following information.
1. An order information screenshot with the order number for warranty verification.
2. A video shows the following information:
①. Camera Placement: Show the installation location to help us assess environmental factors.
②. Night Vision Functionality: Capture the screen display on the monitor at night after Night Vision is set to Auto or always on. Additionally, please show the status of the indicators on the monitor.
The Momcozy Customer Service Team is always available to assist you.
