It can be greatly frustrating when the monitor or camera doesn't work as expected.
Here are some tips to help you troubleshoot the issue:
1. Position Optimization
① Keep high-magnetic objects away from the camera to prevent signal interference.
② Maintain a 1.5–4 meter distance between the camera and monitor, ensuring no obstructions (e.g., walls) between them for optimal signal strength.
2. Power Check
① Make sure that the camera is connected to a functional 5V/2A power adapter and cable, and the outlet is working.
② Ensure the monitor is fully charged.
3. Connection Testing
① Perform a factory reset in the settings on the monitor.
② Reconnect the camera to the monitor and observe if frequent disconnections persist.
③ Adjust the camera lens angle to check if the issue relates to lens rotation.
4. Power Accessories Exchange
If disconnections recur, plug in the camera using a different 5V/2A power adapter, cable, and power outlet to see if the issue is related to the power.
If the issue persists, please don't hesitate to contact the Momcozy Customer Service Team at support@momcozy.com with the following information.
1. An order information screenshot with the order number for warranty verification.
2. A video shows the following information:
① The status of the connection lights on the camera and monitor when the issue occurred
② The display on the monitor.
The Momcozy Customer Service Team is always available to assist you.
