Solution
-
Unplug the Unit Safely
If water is near the plug, cable, control panel, underside, or power connection, unplug the device immediately. Do not reconnect it until the leak source is identified and the exterior is fully dry to avoid electric shock risk. -
Dry and Locate the Leak Source
Wipe the appliance and surrounding counter completely dry. Then check where water first appears: the water tank or valve, rear drain port, hose connection, hose outlet, top cover, side, base, or underneath the machine. -
Verify Correct Usage and Setup
Confirm the water tank is not overfilled, the top cover closes properly, the drain hose is firmly attached and unblocked, and only one low-suds cleaning tablet was used. Excess foam can push water out of areas that do not normally leak.
Note
If the leak comes from a cracked tank, broken hose, loose rear connector, damaged top cover, base, or internal area, or returns after one correct empty setup test, please stop using BW05 and contact Momcozy Customer Support with the following materials:
- Serial Number (SN)
- Order number or proof of purchase
- A short video showing the first point where water appears
