Solution
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Unplug the Unit Immediately
Unplug the BW05(D8) right away if it is safe to access the power plug. Keep children and all flammable materials away from the unit, and do not move the device while it is hot or leaking liquid.
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Do Not Operate or Disassemble the Unit
Never restart the appliance, open its housing, pour water on it, or intentionally reproduce the symptom to record a video. Leave it disconnected from power and let it cool fully in a well-ventilated area.
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Document the Issue Safely
Only take photos of the full unit, product label, plug, power cable, outlet area, and any visible damage after the surrounding area is confirmed safe. Keep the original packaging and all affected parts if they are available.
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Contact Momcozy Support Promptly
Reach out to Momcozy customer support right away with your order details and a clear description of the event. Include the selected program, approximate time into the cycle, load contents, and any prior incidents such as leaks, drops, cleaning, or voltage mismatch.
Note
If you notice any of these safety-related symptoms, do not attempt further home troubleshooting and contact support immediately. Please have the following information ready:
- Serial Number (SN)
- Order number or proof of purchase
- A clear description of the event, including the selected program, approximate time into the cycle, load, and whether there was any prior leak, drop, cleaning, or voltage mismatch
