Tip: An abnormal display can result from low battery, moisture, or a temporary system glitch. If you notice any physical damage, unusual heat, burning odor, or smoke, stop using the pump immediately.
Solution
- Power Off & Unplug: Turn off the breast pump and safely disconnect it from the charger.
- Inspect for Damage & Moisture: Check the screen, physical buttons, charging port, and motor housing for any visible cracks, liquid ingress, or moisture. Ensure the device is completely dry.
- Recharge & Restart: Connect the pump to its specified charger (ensure correct V/A rating) and charge for a few minutes. Turn the device on again to check if the display returns to normal.
Note
If the screen issue persists, please contact our Customer Support Team and provide:
- The Serial Number (SN) of your device.
- Your Order ID or proof of purchase.
- A clear photo or short video showing the abnormal display.
- A description of when the issue occurs (e.g., during charging, upon power-on, or during active use).
