Issue |
Solution |
Analysis |
Device not working |
a. Power not connected. b. Device is running without water. |
a. Connect the device to power. b. Fill up the water compartment to maximum fill levels,wait for 10 minutes, then turn the device on again. |
| The device gives off a strange smell when in use. | This is normal when the heating base is used the first few times. | After being used several times, the smell will dissipate. |
| The device displays E1,E2,or E3 | This indicates a loose plug connection/E1 and E2 indicate an open or short circuit in the temperature sensor. | Plug the power supply in properly/Return the device to the merchant to be repaired. |
| E3 indicates that the heating compartment does not contain water. This protects the device from damage when turned on. | Restart the device, select the preferred mode, add a suitable amount of water. | |
Device not working |
The fan is damaged. |
Return the device to the merchant to be repaired. |