Thank you for reaching out and for your concern regarding the firmware upgrade notification.
We would like to confirm that Momcozy is currently offering a free firmware upgrade program for BM03/BM04 devices in EU countries. This program is part of our ongoing efforts to improve device performance and ensure compliance with local regulatory requirements.
If you have received an upgrade-related message, please verify that it comes from one of our official channels, such as:
a. Our official email address: support@momcozy.com
b. Notifications via the official Momcozy App
c. Official Momcozy website pages
Please be cautious:
Do not provide sensitive personal or payment information to any unofficial or unverified sources.
Only trust communications from official Momcozy channels
If you are unsure about the authenticity of any message, please do not proceed further and contact us for verification
If you have any doubts regarding the legitimacy of the notification or need assistance with the upgrade process, please feel free to contact our support team. We will be happy to verify and guide you through the correct procedure.
