Possible Cause:
1. Bluetooth on the phone is not enabled
2. The device is a certified refurbished unit and was bound by the another account
3. Incorrect WIFI username or password
Solutions:
1. Enable Bluetooth on your phone, then restart the APP and re-enter the device addition page.
fore re-binding.
2. Ask the user to double-check the entered WIFI SSID and password.
3. Please find the "reset" button (you can find a R) in the camera, press and connect again. If problem stills, take a photo of the sticker at the bottom of the camera (including the SN code) and escalate to the manual support.
