Applicable Models: M5/M5 smart /M6/M9/S9 Pro/S12 Pro/S12 Pro Quick/Wellness 1/V1 Pro/V2 Pro
Solution
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Match your wall adapter to your specific model:use 5V 1A (M5, M5 Smart, M6, S9 Pro, S12 Pro, S12 Pro Quick)
use 5V 2A (Wellness 1, M9, , V1 Pro, V2 Pro) - Test your charging cable and wall adapter on another compatible device, and replace them with new ones if they fail to provide power.
- Inspect the cable ends and the USB-C port, and gently clean out any visible dust, lint, or debris.
- Inspect the motor's suction holes, air vents, and shell seams for yellow residue or liquid stains.
- Turn on the motor and check the if there is any milky odor near to suction hole.
Note
If the issue persists after completing the steps above, please feel free to contact us for further assistance. To help us resolve your issue quickly, please provide the following:
- The Serial Number (SN) of your device.
- A clear picture of the pump motor.
- A clear video demonstrating the fault/issue.