Applicable Models: M9/Wellness 1/V1 Pro/V2 Pro
Solution
- Connect the pump to a standard 5V2A wall adapter using the original charging cable.
- Inspect charging port make sure no water stain or odds in the charging port
- Leave the device plugged into a direct wall outlet uninterrupted for at least 3 hours.
- Unplug the device and press and hold the power button for 3 seconds.
Note
If the issue persists after completing the steps above, please feel free to contact us for further assistance. To help us resolve your issue quickly, please provide the following:
- The Serial Number (SN) of your device.
- A clear picture of the pump motor.
- A clear video demonstrating the fault/issue.
