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Breast Pump：Unable to Charge-Air 1

Scenario A:The Charging Case Fails to Charge the Pump Motor

The pump remains dead or won't charge when placed inside the charging case.
 

Solution

  1. Check Case Battery Level: Ensure the charging case itself has enough power (check its indicator lights). If the case is dead, it cannot transfer power to the pump; plug the case into the wall first.
  2. Clean & Align Contacts: Wipe the metal charging pins inside the bottom of the case and on the bottom of the pump motor with a clean, dry cloth. Ensure the pump sits perfectly flat and snaps securely onto the pins.
  3. Test Direct Magnetic Charging: Plug the Magnetic Charging Cable directly into the pump motor's magnetic port. (Note: If the pump charges via the cable but not inside the case, the case's internal charging mechanism is faulty).

Scenario B:The Charging Case Itself Won't Charge

The case indicator lights do not light up when plugged into the wall.
 

Solution

  1. Check Charger (5V 3A): Connect the case using a standard Type-C cable and a 5V 3A wall adapter. Test the cable and adapter on another device first to ensure they work.
  2. Wait for Deep Drain Revival: If the case has been stored empty for a long time, plug it in and let it sit uninterrupted for 10 to 30 minutes. It may take time for the indicator lights to wake up.
  3. Clear the Port: Inspect the Type-C port on the case and gently clear out any lint or debris blocking the connection.

Note

  • The charging case has full power, but the pump motor still won't charge inside it or via the direct magnetic cable.
  • The charging case remains completely dead after being plugged into a verified 5V 3A adapter for over 30 minutes.
Please feel free to contact us . To help us resolve your issue quickly, please provide the following:
  • The Serial Number (SN) of your device.
  • Your Order ID or proof of purchase.
  • Answers to these two quick questions:
    • Does the pump motor charge when using the magnetic cable directly?
    • Does the charging case light up at all when plugged in via Type-C?
  • A short video clearly capturing the charging behavior of both components.