Problem Description
The battery on my Wellness 1 (W1) drains very quickly, or the battery percentage suddenly jumps down. How can I fix this?
solution
- Update Firmware: Connect your W1 pump to the mobile app, go to settings, and update to the latest firmware version.
- Full of charge: Run the pump until the battery is completely depleted and the device turns off automatically. Then, plug it into a standard 5V 2A wall adapter and charge it uninterrupted for over 3 hours to reset the internal power tracking.
- Track Your Usage: Monitor how many sessions (and at what suction level) you can complete on this full charge. A normal, fully reset battery should support 5 sessions on average.
Note
If the issue persists, especially under these scenarios:
- The battery percentage still jumps erratically immediately after a successful firmware update and a full 3-hour reset charge.
- The total runtime lasts fewer than 3 sessions.
Feel free to contact us. To help us resolve your issue quickly, please provide the following:
- The Serial Number (SN) of your device.
- Your Order ID or proof of purchase.
- Your current firmware version (found in the app) and the average number of sessions achieved per charge.
- A short video capturing the sudden battery drop or erratic display behavior.
