Applicable Models:
Wellness 1/M5 Smart/M9/Air 1
Solution
- Make sure your phone is connected to the internet and Bluetooth is turned on.
- Make sure the device is powered on.
- Open the App, select Device, tap the “+” icon in the upper-right corner, select Add Device, and wait 5–10 seconds for the connection.
- If the connection fails, restart both the device and the App, then repeat the steps above.
Note
If the issue persists, please feel free to contact us for further assistance. To help us resolve your issue more quickly, please provide the following:
- A clear video showing the complete connection process and the issue.
- The Serial Number (SN) of the device.
- The account used to log in to the App, such as the registered email address or phone number. Please do not provide your password.
We will review the information and assist you as soon as possible.
