Applicable Models:
Wellness 1/M5 Smart/M9/Air 1
Problem Description
Pump level, mode, switch, sync, or settings sent from the App do not take effect, reset automatically, or fail to start.
Solution
- Make sure the App has been updated to the latest version.
- Reset the device settings: Open the pump’s details page, tap the Settings icon in the upper-right corner, and then tap Reset.
- Update the firmware: On the same Settings page, tap Check for Updates and install any available firmware update.
Note
If the issue persists, please feel free to contact us for further assistance. To help us resolve your issue more quickly, please provide the following:
- The Serial Number (SN) of the device.
- The App logs uploaded through the App.
- A clear video showing the complete operation process and the issue.
We will review the information and assist you as soon as possible.
