Applicable Scope:
Momcozy White Noise WN02, WN03, WN06
Solution:
1. Fully charge the device, disconnect the charging cable, and record the start time and full-charge indication.
2. If it cannot reach full charge, refer to the charging troubleshooting article for your model:
White Noise - Cannot Charge or Abnormal Charging Indicator | WN02;
White Noise - Cannot Charge or Abnormal Charging Indicator | WN03;
White Noise - Cannot Charge or Abnormal Charging Indicator | WN06.
3. Select one built-in sound, set volume to about 50%, turn the light off, and turn the timer off.
4. Exit Bluetooth and use a built-in sound only.
5. Run on battery for 2 hours, or stop earlier if the device turns off.
6. Record the end time and battery indication.
7. Do not repeat a full-discharge test.
Note
If the issue continues, please feel free to contact us and provide the product model, Serial Number (SN), a clear photo or short video of the issue, and proof of purchase if available.
